Terms & Conditions

Last updated: September 11, 2026

Welcome to Puppiora. These Terms & Conditions govern your use of the Puppiora website and your purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Puppiora

Puppiora is an online store offering products for pets, including products for dogs and cats.

Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Puppiora” refer to Puppiora. The terms “you” and “your” refer to the customer or website visitor.

2. Use of Our Website

You agree to use the Puppiora website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce, or misuse our website content without permission.

• Provide false or misleading information when placing an order.

We reserve the right to refuse access to our website or services if we reasonably believe that these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colours, sizes, packaging, and appearance may vary slightly from images shown on the website due to differences in lighting, displays, manufacturing, or supplier packaging.

We reserve the right to correct errors, update product information, or change product availability at any time.

4. Prices

All prices displayed on our website are listed in the currency shown at checkout.

Prices may change at any time without prior notice.

Applicable taxes, shipping charges, and other fees may be added to your order during checkout where applicable.

5. Orders

When you place an order through Puppiora, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product availability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Incorrect customer information.

• Shipping restrictions.

• Technical or system errors.

If we cancel an order after payment has been processed, we will issue a refund for the amount charged for the cancelled order.

6. Payment

We accept the payment methods made available through our Shopify checkout.

You agree that the payment information you provide is accurate, complete, and authorized for use.

Payment must be successfully processed before an order can be fulfilled.

We do not store your complete payment card information on our own systems. Payment processing may be handled by third-party payment providers through Shopify and other payment services.

7. Shipping

We ship orders to the locations available at checkout.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control, including:

• Carrier delays.

• Weather.

• Customs processing.

• Incorrect or incomplete addresses.

• Public holidays.

• Transportation disruptions.

• High shipping volumes.

• Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout.

Puppiora is not responsible for delays caused by incorrect addresses supplied by the customer.

8. Order Tracking

Where tracking information is available, customers may receive a tracking number after their order has been shipped.

Tracking information may take some time to become active or update after shipment.

Customers can use our Track Your Order page to access shipment tracking.

Tracking information may be provided through third-party tracking services and shipping carriers. Puppiora does not guarantee that tracking information will always be immediately available or completely accurate.

9. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Customers should review our Refund & Return Policy before making a purchase.

Where a return is approved, customers may be required to provide proof of purchase and follow the return instructions provided by Puppiora.

Certain products may not be eligible for return where permitted by applicable law.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible after receiving your order.

We may request photographs, order information, or other documentation to help us investigate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or other appropriate resolution.

11. Pets and Product Use

Puppiora products are intended for normal pet-related use as described on the relevant product page.

Customers are responsible for using products appropriately and following any instructions or warnings provided with the product.

Pet products should be used under appropriate supervision where necessary.

Puppiora is not responsible for harm resulting from misuse, improper installation, modification, failure to follow product instructions, or use outside the intended purpose of a product, to the extent permitted by applicable law.

If a pet shows signs of distress, injury, or an adverse reaction while using a product, discontinue use and seek appropriate veterinary advice.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping companies, tracking services, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

Puppiora is not responsible for the independent practices, policies, or availability of third-party services.

13. Intellectual Property

All content on the Puppiora website, including logos, branding, graphics, photographs, text, designs, and other materials, is owned by or licensed to Puppiora unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without our prior written permission.

14. User Reviews and Content

If you submit reviews, photographs, comments, or other content to Puppiora, you represent that you have the right to submit that content.

By submitting content, you grant Puppiora permission to use, reproduce, display, and publish that content for business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Puppiora will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Puppiora harmless from claims, losses, liabilities, damages, costs, and expenses arising from your violation of these Terms & Conditions or your misuse of our website or products.

18. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue parts of our website for maintenance, updates, technical issues, or other reasons.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Puppiora operates, without limiting any mandatory consumer protection rights that may apply to you.

21. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact Puppiora through the contact information provided on our website.

Puppiora

Email: Puppiorabymg@gmail.com

Website: Puppiora.myshopify.com

Thank you for choosing Puppiora. 🐾