Shipping Policy

Last updated: September 11, 2026

At Puppiora, we want to make sure your order reaches you safely and smoothly. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that orders are not normally processed or shipped on weekends or statutory holidays.

During busy periods, promotions, or holidays, processing times may take longer than usual.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping carrier, supplier, and the availability of the product.

Typical delivery estimates are:

• Canada: approximately 7–15 business days

• United States: approximately 7–15 business days

• International: approximately 10–25 business days

These are estimated delivery times, not guaranteed delivery dates.

Once your order has been shipped, delivery is handled by the applicable shipping carrier.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Puppiora may offer promotional or free-shipping offers. Any conditions for such offers will be displayed on our website or during checkout.

4. Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has shipped.

You can track your order through our Track Your Order page.

Tracking information is provided through third-party shipping carriers and tracking services, including 17TRACK where applicable.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active or update.

If your tracking information has not updated immediately, your package may still be moving through the carrier's network.

5. Shipping Delays

While we do our best to ensure timely delivery, Puppiora cannot guarantee a specific delivery date.

Delays may occur because of circumstances outside our reasonable control, including:

• Weather conditions

• Carrier delays

• Customs processing

• Public holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete shipping addresses

• Customs or import requirements

• Other unforeseen circumstances

If your package is delayed, please check the tracking information first. If you need additional assistance, contact us and we will do our best to help.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your order.

If you contact us before your order has been shipped and provide an incorrect address, we will make reasonable efforts to update it where possible.

Once an order has been shipped, we may not be able to change the delivery address.

Puppiora is not responsible for orders delivered to an incorrect address because of information provided incorrectly by the customer, to the extent permitted by applicable law.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox or delivery area

• Around your property

• With household members or neighbours

• With the shipping carrier

If you still cannot locate your package, please contact the shipping carrier first and then contact Puppiora for assistance.

We will work with you and the carrier to investigate the situation.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product and contact us as soon as possible.

Please include your order number and photographs when contacting us so that we can investigate the issue and determine the appropriate resolution.

9. Customs, Duties, and Import Fees

For international orders, additional customs duties, taxes, or import fees may be charged by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Puppiora does not control customs processing times or fees charged by government authorities.

10. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, supplier location, or fulfillment arrangements.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

You will not necessarily receive all items in the same package.

11. Delivery Estimates

Delivery estimates begin after an order has been processed and shipped.

Business days generally exclude weekends and statutory holidays.

Delivery times shown on our website or at checkout are estimates only and may vary depending on the destination and shipping carrier.

12. Contact Us

If you have questions about your order or shipment, please contact us through our Contact Us page.

When contacting us about an order, please include your:

• Full name

• Order number

• Tracking number, if available

• Description of your concern

We will do our best to assist you as quickly as possible.

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Puppiora
Made for the ones who make home feel like home. 🐾