Terms of service

Terms of Service

Last updated: September 11, 2026

Welcome to Puppiora. These Terms of Service govern your access to and use of the Puppiora website and your purchase of products from our store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Puppiora

Puppiora is an online pet store offering products for dogs, cats, and their owners.

Throughout these Terms of Service, the words “Puppiora,” “we,” “us,” and “our” refer to Puppiora.

The words “you” and “your” refer to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use the Puppiora website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of the website.

  • Upload or transmit harmful software or malicious code.

  • Copy or reproduce our website content without permission.

  • Use our website to collect information about other customers without authorization.

  • Provide false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms of Service have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, sizes, and other information on our website are accurate.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, manufacturing, or packaging.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit the quantity of products that can be purchased by a customer or household.

If a product becomes unavailable after you place an order, we may contact you regarding the order or provide an appropriate refund where applicable.

5. Orders

When you place an order through Puppiora, you are submitting a request to purchase the products selected by you.

After placing an order, you will receive an order confirmation by email.

An order confirmation does not necessarily mean that Puppiora has accepted the order or that the order has shipped.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in circumstances involving:

  • Product availability issues.

  • Pricing or listing errors.

  • Suspected fraud or unauthorized transactions.

  • Incorrect customer information.

  • Shipping restrictions.

  • Technical or system errors.

  • Unusual or suspicious purchasing activity.

If we cancel an order after payment has been processed, we will issue an applicable refund.

6. Pricing

All product prices are displayed in the currency indicated on our website or at checkout.

Prices may change without prior notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

Although we make reasonable efforts to maintain accurate pricing, occasional errors may occur.

If an obvious pricing error affects an order, we may contact you before fulfilling the order.

7. Payments

Payment must be successfully processed before an order can be fulfilled.

We accept payment methods made available through our Shopify checkout.

You confirm that the payment information you provide is accurate and that you are authorized to use the payment method provided.

Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to their own terms and policies.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery estimates are provided for convenience and are not guaranteed unless specifically stated otherwise.

Once an order has been handed to the applicable carrier, delivery may be affected by circumstances outside our reasonable control.

For additional information about processing times, shipping, tracking, customs, and delivery delays, please review our Shipping Policy.

9. Returns and Refunds

Returns, refunds, exchanges, and replacements are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before purchasing if you have questions about eligibility.

Nothing in these Terms of Service is intended to limit any consumer rights or remedies that cannot legally be excluded.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

In such circumstances, the order may be subject to our Return & Refund Policy.

11. Pet Product Use

Puppiora products are intended to be used according to their product descriptions, instructions, and intended purposes.

Customers are responsible for selecting products appropriate for their pets and using them correctly.

Where appropriate, pets should be supervised when using a new product.

If a product appears damaged, defective, or unsuitable for your pet, discontinue use.

Puppiora is not responsible for damage or injury resulting from misuse, improper installation, modification, failure to follow product instructions, or use outside the intended purpose of a product, to the extent permitted by applicable law.

12. Third-Party Services

Our website may use third-party services to provide certain features, including payment processing, shipping, order fulfillment, analytics, advertising, and shipment tracking.

These services may have their own terms, conditions, and privacy policies.

Puppiora is not responsible for the independent practices, availability, or policies of third-party services.

13. Intellectual Property

All content on the Puppiora website, including:

  • Puppiora branding

  • Logos

  • Product descriptions

  • Photographs

  • Graphics

  • Website designs

  • Text

  • Images

  • Videos

  • Other original materials

is owned by or licensed to Puppiora unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Puppiora content without our prior written permission.

14. Customer Reviews and Submissions

If you submit a review, photograph, comment, testimonial, or other content to Puppiora, you confirm that you have the right to submit that content.

By submitting content, you grant Puppiora permission to use, reproduce, display, and publish that content for business and promotional purposes, subject to applicable law.

You must not submit content that:

  • Is unlawful.

  • Is fraudulent or misleading.

  • Violates another person's rights.

  • Contains malicious software.

  • Is abusive, threatening, or discriminatory.

  • Infringes intellectual property rights.

We reserve the right to remove content that violates these requirements.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and disclosed when you use our website or purchase products.

Please review our Privacy Policy for additional information.

16. Website Accuracy and Availability

We strive to keep our website accurate and available, but we do not guarantee that the website will always be:

  • Available.

  • Uninterrupted.

  • Error-free.

  • Completely secure.

  • Free from technical problems.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, technical issues, or other legitimate business reasons.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Puppiora will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Puppiora harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms of Service.

  • Your unlawful use of our website.

  • Your misuse of our products.

  • Your violation of another person's rights.

19. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page and the “Last updated” date will be changed.

Your continued use of the website after updated terms are posted constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which Puppiora operates, without limiting any mandatory consumer protection rights that may apply to you.

21. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us through our Contact Uspage.

When contacting us about an order, please include your order number whenever possible.

Puppiora

Email: Puppiorabymg@gmail.com

Website: Puppiora

Thank You for Choosing Puppiora

We're grateful to be part of the lives of you and your furry family.

Happy pets. Happy homes. 🐾